Legacy vs. next-gen CPQ: pros and cons
- Nicole
- May 30
- 2 min read
Businesses are evolving and companies with legacy CPQ (Configure, Price, Quote) solutions are facing significant challenges in meeting the ever-increasing expectations of their customers. The current CPQ landscape requires more personalization alongside self-service capabilities, visual configuration tools, and seamless data synchronization for a customer-focused selling experience and access to unified data.
Unfortunately, legacy CPQ systems often fall short on delivering these essential features. Companies working with legacy solutions often find themselves struggling with rigid and difficult-to-customize CPQ software that requires substantial resources to implement even the most basic changes. As a result of this inflexibility, businesses are pivoting towards more agile, innovative solutions that can adapt quickly to current market dynamics and modern client expectations while empowering sales teams to provide more customized service. So let’s take a dive into legacy systems, the benefits of agile CPQ solutions, and where the future of CPQ is headed.
Why legacy CPQ is falling behind
Today’s business landscape is shifting, and being ahead of the curve is mandatory for companies that thrive. This is especially true for sales teams facing the ever-increasing challenge of meeting customer expectations while closing deals efficiently. Legacy CPQ software, once considered cutting-edge, now shows signs of incompatibility with modern business practices. As businesses evolve, it’s essential to explore the CPQ pros and cons of legacy versus next-gen solutions to make informed decisions that align with future growth. So, let’s dive into how digital transformation in CPQ is changing the game.
Trends in CPQ: transforming sales to meet customer expectations
Before exploring next-gen CPQ software, we must understand the changing expectations of both sales teams and customers. Today’s sales teams require tools that empower them to work smarter, not harder. Modern sales teams trend towards products delivering streamlined processes, real-time data, and built-in personalized experiences for customers in order to deliver more sales while maintaining high customer service expectations. Similarly, customers want a simplified, seamless experience at every step of their buying journey. They expect products that cater to their unique preferences, offer self-service options, and deliver fast, accurate quotes. Following the latest CPQ trends requires a CPQ solution that can bridge sales and customer expectations while increasing overall satisfaction and delivering efficiency.
